Royal Sphere Return Policy

At Royal Sphere, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your purchase, we're here to help. Please review our return policy guidelines below:

1. Returns Eligibility:

  • We accept returns within 30 days from the date of purchase.
  • The item must be unused, in its original packaging, and in the same condition as you received it.
  • Items that are personalized, customized, or marked as final sale are not eligible for return.

2. How to Initiate a Return:

  • To initiate a return, please contact our customer service team at [contact email/phone number] within the return period.
  • Provide your order number and details of the item(s) you wish to return.
  • Our customer service representative will guide you through the return process and provide you with a return authorization if eligible.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service for your return to ensure its safe delivery.

4. Refund Processing:

  • Once we receive your returned item, our quality assurance team will inspect it to ensure it meets the return eligibility criteria.
  • Upon approval, we will initiate the refund process to your original method of payment.
  • Please allow Royal Sphere business days for the refund to reflect in your account, depending on your payment provider's policies.

5. Exchanges:

  • Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately upon receipt.
  • Provide photographic evidence of the damage or defect along with your order details.
  • We will arrange for a replacement or refund as per your preference, including covering the return shipping costs.

7. Exceptions:

  • Certain items may have specific return guidelines or restrictions. Please refer to the product description or contact us for more information before making your purchase.

8. Contact Us:

  • If you have any questions or concerns regarding our return policy or process, please don't hesitate to reach out to our customer service team. We're here to assist you every step of the way.

Thank you for choosing Royal Sphere. Your satisfaction is our priority.